Reference

Our legal framework, your account security

When you open an account with qq8778, your rights depend on local law where access is permitted.

Account protectionLocal payment railsData handling
Explore the Lobby Read FAQ
qq8778 Our legal framework, your account security
REACH OUR TEAM

How to contact us about legal matters

Team online

Live chat

Open your account and select the chat icon in the bottom-right corner. Our team responds in English and can explain any term, handle account disputes, and process closure requests within seconds.

Email support

Send your legal question to [email protected]. We reply within 24 hours on weekdays. Include your account ID so we can retrieve your history and give you a detailed answer.

In-app Help Center

Browse our FAQ and policy documents directly in your lobby under Settings > Legal. Updates are posted there first, so you always see the current version of our terms.

YOUR DATA & SECURITY

How we protect your account and information

Account security

Your password is encrypted end-to-end. We verify all withdrawals against your account history and identity to block fraud. Two-factor authentication is available in your Account Settings if you want an extra layer.

Data handling

We collect only what your account needs — name, email, payment details, play history. We do not sell your data to third parties. Your information is stored in encrypted servers and deleted when you close your account.

Cookie policy

We use session cookies to keep you logged in and functional cookies to remember your payment method. You can disable non-essential cookies in your browser; your account will still work, but some features may be slower.

Data retention

Account records are kept for seven years for local regulatory compliance. After account closure, personal data is deleted within 30 days unless local law requires us to retain it longer.

Dispute resolution

If you believe a transaction was unauthorised, contact support within 14 days with your account ID and the transaction date. We investigate and respond within seven business days.

Your data rights

You can request a copy of your account data, update your profile details, or request deletion by emailing [email protected]. We respond within 14 days where local law permits.

Your questions about our terms answered

Any remaining balance is returned to your original payment method within 3–5 business days. Your account data is deleted 30 days after closure. You can reopen an account with us later, but it will be a fresh account with no history from before.

Yes. Contact our support team within 14 days of the transaction with your account ID and payment details. We investigate all claims and respond within seven business days. If the issue stems from your payment provider (DANA, OVO, GoPay or QRIS), we may refer you to them.

We do not store your full card or bank details. Payments are processed through encrypted gateways by DANA, OVO, GoPay and QRIS. We store only a transaction record and your chosen payment alias for future deposits. Your financial data never leaves the payment provider's system.

One account per person is required by our terms. If we detect multiple accounts tied to the same identity, phone number or device, we may suspend all of them pending review. This protects your account from unauthorised use and keeps gameplay fair for all.

Absolutely. Log in to your account, go to Settings > Account Data, and select Download My History. We provide all deposits, withdrawals, gameplay and balance snapshots in a spreadsheet. The file is ready within 24 hours and sent to your registered email.

Open live chat or email [email protected] immediately with your account ID. Our security team will freeze your account, review recent activity, and help you reset your password. We also log any unusual login attempts so you can see them in your Account Settings.

Withdrawals to DANA, OVO, GoPay and QRIS are free. Account closure has no fee. The only charges that may apply are from your payment provider if they levy a fee on incoming transfers, but qq8778 does not charge you directly for leaving or cashing out.

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